Description of the Contact Center

Several regional wood product producers hiered us to track the customers in the markets of Italy and Austria. We did. They are now exporting several LKWs / trucks a week.

Year: 2011.

There are no translations available.

Regional wine producer

By using our service "Market mining" our client was able to loacate customers in Austrian market, present it's wine and make business with Austrian wine dealers.

Year: 2010

Naslovna

Basic info

About our Contact center

A Contact Center is a direct link with Your customers - we work via telephone, email, letters, chat, facebook, twitter, web, sms (text), GoogleTalk and Skype.

One of the main tools we work with is a professional CRM (customer relation management), where, in one place, we have all the contact data of Your clients - private and business - and where we can follow their shopping habits, their satisfaction, their complaints and their resolution.

Our staff is polite, educated and professional - they are the ones that will make sure that Your customers are satisfied and that they continue to use Your products.

The English speakers in Croatia do not have the usual east European accent or any other accent. We could say that, because of the media and the torism, people in Croatia are quite exposed to English (usually American and British). Since the neutrality of the spoken language, they can work on majority of markets.

Regarding German, our employees that work on German speaking markets are usually born and raised either in Austria or Germany, and therefore are fluent in the language. Their accent depends on the area they have grown up in.

Key benefits of our Contact Center are:

we stream to be as fast as possible - to answer calls within 10 seconds - and to offer a quality service,
we try to be as flexible as possible - offering our clients 24/7 service if needed,
we offer only the best and the most fluent operators, especially when dealing with clients from abroad,
we work on the most secure and stable linux servers (Debian) and "rock solid" version of Asterisk PBX platform (1.4)
our ICT staff have several years experience in Debian and Asterisk, and can program the telephone PBX to full automation,
we offer full communication service (email, facebook, MSN, Skype) - not just telephone,
our current capacities are up to 200 people, that can be easily extended on nearby locations,
we several have backup links,
our company possesses ISO 9001:2008 certificate of quality,
we offer really affordable prices for our services,
we offer free trial period - contact us now!

Key addvantages

The 10 second goal

The goal of our Contact Center is to provide the clients with a service where all calls are answered within 10 seconds.

Quality technicians

Our technical staff has several years of experience and know how in working with Debian Linux operating system, Asterisk PBX and network technologies.

Use of quality CRM

Quality Contact Center service is not possilble without quality CRM tool. We use one of the best on the market - vTiger CRM.

Affordable prices

Our prices are really affordable. Not only that You can use our service, sometimes even the next day, but You will benefit financially from the use of our staff, equipment and additional infrastructure. As a rule, it does not matter where You come from, with good internet link we can provide top quality service (sound quality and staff quality).