Technical information about our company

Several regional wood product producers hiered us to track the customers in the markets of Italy and Austria. We did. They are now exporting several LKWs / trucks a week.

Year: 2011.

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Regional wine producer

By using our service "Market mining" our client was able to loacate customers in Austrian market, present it's wine and make business with Austrian wine dealers.

Year: 2010

Naslovna

Technical info

Technical data

Our agents

quickly respond to calls (max 45 sec)
are friendly, fast and informative
we offer consistent quality services (ISO 9001 certificate)
we try to provide them a good working place, because you can "hear a smile over the phone"

Foto: fotolia.com

Internet access

several redundant internet links, a separate voice from data traffic
primary link is reserved for voice traffic: an optical link capacity as needed
off-site support: Servers in Frankfurt am Main (Germany)

Equipment

quad-core HP servers, RAID1 with additional backup data at separate location
workstations with Debian Squeeze OS (the highest level of stability and reliability

Personnel

Technicians with years of experience in working with Debian Linux system, Asterisk PABX, PHP, MySQL, JavaScript and other technologies

Key addvantages

The 10 second goal

The goal of our Contact Center is to provide the clients with a service where all calls are answered within 10 seconds.

Quality technicians

Our technical staff has several years of experience and know how in working with Debian Linux operating system, Asterisk PBX and network technologies.

Use of quality CRM

Quality Contact Center service is not possilble without quality CRM tool. We use one of the best on the market - vTiger CRM.

Affordable prices

Our prices are really affordable. Not only that You can use our service, sometimes even the next day, but You will benefit financially from the use of our staff, equipment and additional infrastructure. As a rule, it does not matter where You come from, with good internet link we can provide top quality service (sound quality and staff quality).